Fees, cancellation and refunds
This page applies to file-review engagements with Logic Service Base. It does not describe goods, subscriptions, or online checkout, because we do not offer those. Last updated 12 August 2026.
How fees are set
Fees are quoted in writing after we know the file count, product lines, and format (paper, scan, or mixed). Typical ranges on the service pages are informational only. No payment is taken through this website.
Deposits
A deposit of 30 percent of the quoted fee is usually payable when the engagement letter is signed, before packs are opened. The balance is due on delivery of the findings memo. Deposits hold a place in the diary and cover intake counting and checklist preparation.
Eligibility for a refund
A full refund of money received is due if we cancel the engagement before opening any file, or if we cannot start within the period named in the letter for reasons on our side. A full refund of the deposit is also due if you cancel in writing at least five working days before the agreed intake date and we have not yet opened any file.
Partial refunds
If you cancel after intake but before the memo is issued, we invoice for work already done (counting, reading, and drafting) at the daily rate stated in the letter, and refund the remainder of sums received. If more than half the sample has been read, the fee for the reading portion is earned; unused close-out time may still be refunded.
Non-refundable items
Once a findings memo has been issued, the fee for that memo is earned and is not refundable. Courier costs you asked us to pay to return original packs are not refundable after the courier has been booked. Time spent on a booked drop-off where nobody arrived, and we waited, is billed as a no-show (see below) and is not refundable.
Work already started
Opening the first file counts as work started. From that moment, reading time is chargeable even if you later ask us to stop. We will stop on written request, return or destroy packs as the letter states, and invoice only for time and reading completed.
Cancellation and rescheduling
Cancel or reschedule in writing to files@logicservicebase.digital. Intake dates may be moved once without charge if you give at least three working days’ notice. Later changes may be charged a rescheduling fee of RM 250 to cover a second count slot.
No-shows
If a booked drop-off of original packs does not occur within 30 minutes of the appointment and we have not heard from you, the slot is a no-show. We may charge RM 250 and require a new appointment. Scans that fail to arrive by the intake date in the letter are treated as a delay, not a no-show; the timetable moves, and any urgency you then request is a variation.
Purchased materials
We do not buy policy forms or medical stationery on your behalf. If you ask us to print your scans for a paper reading, printing is billed at cost as stated in the letter and is not refundable after printing.
How to request a refund
Write to files@logicservicebase.digital with the engagement reference and the reason. You may also telephone +60 5-2540699 or write to 35 Regat Dato Mahmud, Ipoh, Perak 31650, Malaysia. We confirm receipt within three working days.
Processing time and method
Approved refunds are paid within ten working days of our written confirmation, by bank transfer to the Malaysian account that paid us. We do not refund in cash at the office. If the original payment was from a company account, we refund that company, not an individual, unless the engagement letter names a different payee.
Exceptions
If files you sent are password-locked, unreadable, or not the population named in the letter, we pause and ask for a variation. Time already spent identifying the problem is chargeable. If we agree the pack is not usable and no reading of agreed files has occurred, the deposit is refundable minus any documented courier return cost.