Ipoh · Perak · application files only
Application packs still leave the underwriting desk with unanswered pages.
Logic Service Base reads insurance application files the way a later dispute will read them: form, attachments, dates, and the quiet boxes nobody ticked. We work from 35 Regat Dato Mahmud for insurers, takaful operators, and intermediaries who need a written view of what the pack actually contains.
- New-business samples
- Life, medical, motor, and fire packs, counted and read against your own checklist.
- Disclosure gaps
- Medical and occupation answers checked against the rest of the same folder.
- A memo, not a dashboard
- Exception lists keyed to file numbers, plus a close-out conversation.
The work we take
We audit insurance application files. That means the proposal, the questionnaires, the identity copies, the medical or financial attachments, and the broker sheet that travelled with them. We do not sell cover, set premiums, or run a claims desk.
Most engagements are a sample: forty to sixty files from a branch, a product line, or a producer panel. You receive a findings memo, an exception list, and a short meeting to walk through the defects that repeat.
Other file reviews
Each engagement is scoped in writing. Fees below are informational ranges, not an offer to purchase online.
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Primary engagement
New-business application file audit
A line-by-line reading of life, medical, motor, and fire application packs before bind, or in the first weeks after issue, to see whether the form, the proposal, and the attachments describe the same person and the same risk.
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Medical and lifestyle answers
Disclosure and questionnaire review
A focused reading of medical questionnaires, occupation answers, previous-insurance questions, and lifestyle fields against the rest of the pack, looking for silence, contradiction, and fields that were left blank yet treated as clean.
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Identity, evidence, beneficiaries
Supporting-document completeness check
A checklist pass over identity copies, medical reports, financial evidence, beneficiary papers, and product-specific attachments against the insurer’s own list and what the application itself claims is enclosed.
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Producer quality
Broker and agent pack sampling
A sample of application packs from a named broker, agent, or branch, scored against completeness and recurring defects, with a memo written for the agency manager rather than a league table.
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After the fact
Complaint and dispute file reconstruction
When a policyholder says a question was never asked, or a claim file points back at the application, we rebuild what the pack contained, what is missing, and what the dates on each page actually show.
Notes from people who sent us packs
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They sampled forty life packs from our Ipoh branch and handed back a memo we could give to operations the same week. File numbers, missing pages, and nothing dressed up as a score.
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We asked for a reconstruction after a medical-card complaint. The note listed every application page that was actually in the folder. That ended an internal argument that had gone on for a month.
The office
35 Regat Dato Mahmud, Ipoh, Perak 31650, Malaysia
Monday to Friday, 9:00–17:30 (Malaysia Time)
Telephone +60 5-2540699. Email files@logicservicebase.digital.
We are not a walk-in counter. Book a drop-off if you are bringing original packs so someone is present to count them with you.
